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TERMS OF SERVICE

Effective Date: January 1, 2024 Last Updated: Sept 21, 2025

1. Acceptance of Terms

By accessing or using WhatTheySay Reviews (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

WhatTheySay Reviews provides a platform for businesses to collect, manage, and display customer reviews. The Service includes:

  • Review collection and management tools
  • WordPress plugin
  • Email invitation systems
  • Analytics and reporting features
  • API access for integration

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account
  • Promptly update your account information
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4. Acceptable Use

You agree NOT to:

  • Impersonate any person or entity
  • Use the Service for any illegal purpose
  • Violate any applicable laws or regulations
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Collect or harvest user data without permission
  • Transmit viruses, malware, or harmful code
  • Spam or send unsolicited communications

5. User Content

By submitting content (reviews, business information, etc.), you grant WhatTheySay Reviews a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with the Service.

You represent and warrant that:

  • You own or have the necessary rights to the content
  • Your content does not infringe any third-party rights
  • Your content is accurate and not misleading

6. Subscription and Fees

Free Account

  • Basic features available at no cost
  • Limited functionality as described on our website

Premium Account

  • Subscription fees are billed in advance
  • Payments are non-refundable except as required by law
  • Subscription automatically renews unless cancelled
  • Price changes will be notified 30 days in advance

7. API Usage

If you use our API, you agree to:

  • Use the API only for its intended purpose
  • Not exceed rate limits
  • Keep your API key confidential
  • Not sublicense API access to third parties

8. Intellectual Property

The Service and its original content, features, and functionality are owned by WhatTheySay Reviews and are protected by international copyright, trademark, and other intellectual property laws.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Termination

We may terminate or suspend your account immediately, without prior notice, for:

  • Breach of these Terms
  • Fraudulent or illegal activity
  • At our sole discretion for any reason

Upon termination, your right to use the Service will cease immediately. You may delete your account at any time through your account settings.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHATTHEYSAY REVIEWS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RESULTING FROM YOUR USE OF THE SERVICE.

13. Indemnification

You agree to indemnify and hold harmless WhatTheySay Reviews from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

16. Contact Information

For questions about these Terms, please contact us at: Email: support@whattheysay.reviews Website: https://whattheysay.reviews/contact

PRIVACY POLICY

Effective Date: January 1, 2024 Last Updated: Sept 21, 2025

1. Introduction

WhatTheySay Reviews (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Information You Provide Directly:

  • Account Information: Name, email address, business name, website URL
  • Payment Information: Processed securely through third-party payment processors
  • Reviews and Feedback: Review content, ratings, and responses
  • Communications: Support tickets, emails, and other correspondence

Information Collected Through WordPress Plugin:

  • Customer Data: Names and email addresses of customers (for review invitations)
  • Order Information: Order IDs and product information
  • Tracking Data: Email open rates and engagement metrics

Information Collected Automatically:

  • Log Data: IP address, browser type, operating system
  • Usage Data: Features used, time spent on platform, click patterns
  • Cookies: Session cookies and preference settings
  • Analytics: Aggregated usage statistics

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our Service
  • Process and manage your account
  • Send review invitations on your behalf
  • Process payments and subscriptions
  • Respond to support requests
  • Send service-related notifications
  • Improve our Service and develop new features
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

Service Providers:

  • Payment processors (Stripe, PayPal)
  • Email service providers
  • Analytics providers
  • Customer support tools

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

With Your Consent: We may share information with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

  • Account information: Until account deletion
  • Review data: Indefinitely (unless requested for deletion)
  • Transaction records: 7 years for tax purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security audits
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Access and Update: You can access and update your account information through your dashboard.

Data Portability: You can request an export of your data in a common format.

Deletion: You can request deletion of your account and associated data.

Opt-Out: You can opt-out of marketing communications through unsubscribe links.

Do Not Track: We do not currently respond to Do Not Track browser signals.

8. Cookies

We use cookies to:

  • Maintain your session
  • Remember your preferences
  • Analyze usage patterns
  • Improve user experience

You can control cookies through your browser settings, but disabling cookies may limit functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. GDPR Rights (For EU Residents)

If you are in the European Economic Area, you have additional rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, contact us at support@whattheysay.reviews

13. California Privacy Rights (CCPA)

California residents have specific rights regarding their personal information. Contact us to exercise your rights under CCPA.

14. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.

15. Contact Information

For privacy-related questions or concerns, contact us at: Email: support@whattheysay.reviews Data Protection Officer: support@whattheysay.reviews Website: https://whattheysay.reviews/contact

16. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Consent: For marketing communications
  • Contract: To provide our services
  • Legal obligations: To comply with laws
  • Legitimate interests: For business operations and improvement