Effective Date: January 1, 2024 Last Updated: Sept 21, 2025
1. Introduction
WhatTheySay Reviews (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Information You Provide Directly:
- Account Information: Name, email address, business name, website URL
- Payment Information: Processed securely through third-party payment processors
- Reviews and Feedback: Review content, ratings, and responses
- Communications: Support tickets, emails, and other correspondence
Information Collected Through WordPress Plugin:
- Customer Data: Names and email addresses of customers (for review invitations)
- Order Information: Order IDs and product information
- Tracking Data: Email open rates and engagement metrics
Information Collected Automatically:
- Log Data: IP address, browser type, operating system
- Usage Data: Features used, time spent on platform, click patterns
- Cookies: Session cookies and preference settings
- Analytics: Aggregated usage statistics
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our Service
- Process and manage your account
- Process payments and subscriptions
- Respond to support requests
- Send service-related notifications
- Improve our Service and develop new features
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. How We Share Your Information
We may share your information with:
Service Providers:
- Payment processors (Stripe, PayPal)
- Email service providers
- Customer support tools
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
With Your Consent: We may share information with your explicit consent.
5. Data Retention
We retain your information for as long as necessary to provide the Service and comply with legal obligations:
- Account information: Until account deletion
- Review data: Indefinitely (unless requested for deletion)
- Transaction records: 7 years for tax purposes
- Email tracking data: Until account deletion
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Access and Update: You can access and update your account information through your dashboard.
Data Portability: You can request an export of your data in a common format.
Deletion: You can request deletion of your account and associated data.
Opt-Out: You can opt-out of marketing communications through unsubscribe links.
Do Not Track: We do not currently respond to Do Not Track browser signals.
8. Cookies
We use cookies to:
- Maintain your session
- Remember your preferences
- Analyze usage patterns
- Improve user experience
You can control cookies through your browser settings, but disabling cookies may limit functionality.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. GDPR Rights (For EU Residents)
If you are in the European Economic Area, you have additional rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact us at support@whattheysay.reviews
13. California Privacy Rights (CCPA)
California residents have specific rights regarding their personal information. Contact us to exercise your rights under CCPA.
14. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.
15. Contact Information
For privacy-related questions or concerns, contact us at: Email: support@whattheysay.reviews Data Protection Officer: support@whattheysay.reviews Website: https://whattheysay.reviews/contact
16. Legal Basis for Processing (GDPR)
We process personal data based on:
Legitimate interests: For business operations and improvement
Consent: For marketing communications
Contract: To provide our services
Legal obligations: To comply with laws